Privacy Policy

Avengers Casino may handle information that identifies you, relates to your account or is created when you use the website. The information collected depends on the services you use, the way you interact with the website and the checks required before or during your play. We aim to collect information that is reasonably necessary for operating the website, providing services, protecting accounts and meeting applicable obligations.

Account and contact information

Account information may include your name, date of birth, contact details, username, account preferences and other information you provide when registering, using or updating your account. We may also record communications with support, complaints, requests and other messages connected with your account. You should provide information that is accurate, complete and current. Incorrect or incomplete information may affect our ability to provide services, respond to requests or complete required checks.

Verification information

For identity, age, safer gambling, security and anti-fraud checks, we may request verification documents or related information. This may include documents or details used to confirm your identity, age, address or the ownership of a payment method. We may also record the outcome of checks and information about unusual or suspicious activity. Please follow the instructions provided through the website when submitting documents and only provide information through approved channels.

Payment, transaction and usage information

We may handle payment and transaction records, including deposits, withdrawals, wagers, account balances, transaction dates, amounts, refunds and payment issues. Payment information may be processed by payment service providers, so we may not receive or store all of the underlying payment details. We may also record information about games or services used, account activity, responsible gambling settings and interactions with the website.

Device and technical information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links selected, access times and information about errors or website performance. We may receive related information from cookies and similar technologies.

We use personal information to operate and administer your Avengers Casino account and to provide the services you request. Information helps us authenticate users, process account activity, maintain accurate records and communicate with you about account matters, transactions, website changes and support enquiries.

• Create, maintain and secure your account.
• Process deposits, withdrawals and other account transactions.
• Complete age, identity, payment and account verification checks.
• Detect, prevent and investigate fraud, money laundering, unauthorised access, collusion and other prohibited or unlawful activity.
• Meet legal, regulatory, record-keeping and responsible gambling obligations that apply to online gambling services.
• Provide customer support and respond to complaints, questions and privacy requests.
• Monitor, test and improve the website, its security, performance and user experience.
• Understand general usage trends and prepare statistics, including information that may be combined or de-identified where appropriate.
• Send service messages and, where permitted, marketing communications in line with your preferences.

We may use information where it is needed to provide a service you have requested, to protect the website and its users, to meet a legal obligation, to support legitimate operational purposes or where you have provided consent. The appropriate basis may vary depending on the information and the activity involved.

Marketing communications are separate from essential service messages. We may send promotional material only in accordance with applicable requirements and your communication preferences. You can withdraw consent to marketing or opt out of promotional messages at any time by using an unsubscribe option where provided or by contacting support@avengerscasino-aud.com. Withdrawing marketing consent will not usually stop essential messages about your account, security, transactions or important service changes.

We may combine information from different interactions with the website where this is reasonably necessary for account management, security, support, analysis or compliance. We take care to use information for appropriate purposes and do not expect players to provide information that is unrelated to the requested service or check.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions secure, support account functions, understand website usage and assist with marketing or measurement. Some cookies are necessary for the website to operate, while others help us improve content, performance and functionality.

Cookies may store or recognise information about your browser, device or website activity. They do not necessarily identify you directly, but they may be linked with account or usage information when you log in or interact with the website. You can manage, restrict or delete cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter information again.

Service providers

We may share relevant information with service providers that help us run the website and provide gambling services. These providers may support hosting, technology, customer service, identity and verification checks, fraud prevention, payment processing, communications, analytics, security and technical maintenance. Providers are expected to handle information securely and only for authorised services.

When information may be shared

Information may be shared where necessary to comply with a lawful request, enforce applicable terms, protect the rights and safety of players or others, investigate suspected misconduct, prevent fraud or meet legal, gambling-related or security obligations. Information may also be shared where reasonably necessary to manage a business or technology change affecting the website, subject to appropriate protections.

Some service providers may process information from locations outside Australia. Where information is handled overseas, reasonable steps are taken to support its security and manage the transfer in accordance with applicable privacy requirements. The location and type of processing may depend on the service being provided.

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication procedures and requirements for staff and service providers. However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your login details confidential and for notifying support promptly if you suspect that your account has been accessed without permission. Do not share passwords, verification codes or other security information with another person. We may take steps to verify your identity before discussing an account or making changes to personal information.

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. The length of storage may depend on the type of record, the reason it was collected, security needs, dispute handling and operational requirements.

Closing an account does not always mean that all information can be deleted immediately. Some records must be kept for a period required by law, including records connected with transactions, identity checks, fraud prevention, disputes and compliance. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If a privacy or security incident occurs, we will assess the situation and take steps that are reasonably appropriate. This may include investigating the incident, containing the risk, improving security measures and communicating with affected people where required.

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, technical limitations or obligations to retain particular records.

• Access your personal information and request an explanation of how it is being used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of your information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law or are required for legitimate compliance, security or dispute purposes.
• Withdraw consent to marketing communications and change your promotional preferences.
• Raise a concern about how your information has been collected, used, stored or disclosed.

To exercise a privacy right, ask a question about this Privacy Policy or make a data request, contact support@avengerscasino-aud.com. This includes requests to access your data, correct your data, delete your data where deletion is available, or withdraw consent to marketing. Please describe your request clearly and include enough information for us to understand what you need.

For your protection, we may ask you to verify your identity before providing information, correcting account details or completing a deletion or marketing consent request. This helps prevent personal information from being disclosed or changed by an unauthorised person. We may also need to clarify the scope of a request before acting on it.

We aim to handle privacy requests within a reasonable time. The time needed may depend on the complexity of the request, the checks required and whether information must be obtained from a service provider. If we cannot complete a request, we will explain the reason where permitted and may identify any practical alternatives.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will apply when published on the website. You should review this page periodically, particularly before continuing to use the website after a significant change.